Every service request,
tracked to resolution.
Log a CCTV, access-control or AMC fault in under a minute — then follow it from raised to resolved, with your assigned engineer and every update on a single timeline. No phone tags, no lost emails.
- Raised
- Assigned to Suresh K.
- Engineer on site
- Resolved
500+
Sites covered
< 2 hrs
First response
8 min
Avg. resolution ack
100%
Visits documented
Every system we install, we support.
From a single analog camera to a full access-control rollout — raise a request for any system under your account and it routes to an engineer who knows that hardware.
CCTV & Surveillance
- Analog
- IP / Network
- Wireless
- Solar
Access Control
- Biometric
- Door & Locks
- Video Door Phone
- Software
AMC & Maintenance
- New AMC
- Renewal
- Preventive visit
- Breakdown claim
Support that runs like your systems — always on.
No more chasing calls or wondering what is happening. Reporting a fault and following the fix lives in one place, from the first log to the final sign-off.
Raise it in under 60 seconds
Pick the system — Analog, IP, Wireless, Solar CCTV, biometric, door access or AMC — describe the fault, attach a site photo. No phone queue, no back-and-forth emails.
A named engineer, every time
Every request is assigned to a specific engineer. You know exactly who is handling it, when they are on site, and how to reach them — no more anonymous call-centre loops.
Real-time status updates
Follow the request from raised to resolved with a notification at every stage — assigned, engineer dispatched, on site, resolved. No chasing, no wondering.
A complete service history
Every visit, quote, part replacement and resolution is kept in chronological order — ready for audits, insurance claims and AMC renewals whenever you need it.
From fault to fixed, in three steps.
- 01
Sign in
Use the email registered to your account. New here? Sign up in under a minute with your email and site address.
- 02
Raise the request
Choose CCTV, access control or AMC. Pick the exact sub-type, add the fault details, attach photos from the site.
- 03
Track to resolution
Watch it move through each stage — assigned, dispatched, on site, resolved — until your engineer marks it done.
Response times we hold ourselves to.
< 2 hrs
First response time
Mon–Sat, 9 AM – 7 PM
Same day
On-site for urgent faults
Site-down & security-critical
100%
Visits documented
Every resolution on record
500+
Sites under active cover
Across Chennai & Tamil Nadu
Questions, answered.
Do I need an account to raise a request?
Yes — your account links your site address, installed systems and AMC coverage so we can route the right engineer with the right parts. Sign up takes under a minute with your email.
What if my site is down right now?
Mark the request as urgent when raising it. Urgent, site-down faults get same-day on-site response during business hours. You will see the engineer assignment immediately in the portal.
Can I attach photos of the fault?
Yes. Attach photos straight from your phone or camera when raising the request — the engineer sees them before arriving, so they come prepared with the right parts and tools.
Is my service history kept for AMC renewals?
Every visit, quote, part replacement and resolution is stored chronologically against your account. Export it anytime for audits, insurance claims or AMC renewal reviews.
Something at your site needs attention?
Raise it now and we will take it from there — logged, assigned to a named engineer, and tracked until it is resolved.