Waei support desk · Mon–Sat, 9 AM – 7 PM
CCTV, access control and AMC support, tracked to resolution
Log a CCTV, access-control or AMC fault in under a minute — then follow it from raised to resolved, with your assigned engineer and every update on a single timeline. No phone tag, no lost emails.
- First response under 2 hours
- A named engineer, every request
- Full service history kept
#WAE-2481
Camera 3 offline — main gate
CCTV & surveillance · High priority
- Raised9:04 AM
- Assigned to Suresh K.9:12 AM
- Engineer on site11:40 AM
- Resolved12:20 PM
Every system we install, we support
From a single analog camera to a full access-control rollout — raise a request for any system under your account and it routes to an engineer who knows that hardware.
- 01
CCTV & surveillance
- Analog
- IP / network
- Wireless
- Solar
- 02
Access control
- Biometric
- Door & locks
- Video door phone
- Software
- 03
AMC & maintenance
- New AMC
- Renewal
- Preventive visit
- Breakdown claim
Support that runs like your systems — always on
No more chasing calls or wondering what is happening. Reporting a fault and following the fix lives in one place, from the first log to the final sign-off.
Raise it in under 60 seconds
Pick the system — Analog, IP, Wireless, Solar CCTV, biometric, door access or AMC — describe the fault, attach a site photo. No phone queue, no back-and-forth emails.
A named engineer, every time
Every request is assigned to a specific engineer. You know exactly who is handling it, when they are on site, and how to reach them — no more anonymous call-centre loops.
Real-time status updates
Follow the request from raised to resolved with a notification at every stage — assigned, engineer dispatched, on site, resolved. No chasing, no wondering.
A complete service history
Every visit, quote, part replacement and resolution is kept in chronological order — ready for audits, insurance claims and AMC renewals whenever you need it.
From fault to fixed, in three steps
- 01
Sign in
Use the email registered to your account. New here? Sign up in under a minute with your email and site address.
- 02
Raise the request
Choose CCTV, access control or AMC. Pick the exact sub-type, add the fault details, attach photos from the site.
- 03
Track to resolution
Watch it move through each stage — assigned, dispatched, on site, resolved — until your engineer marks it done.
What we hold ourselves to
< 2 hrs
First response
Mon–Sat, 9 AM – 7 PM
Same day
On site for urgent faults
Site-down & security-critical
100%
Visits documented
Every resolution on record
500+
Sites under active cover
Chennai & Tamil Nadu
Your service desk, in your pocket
Install the Waei Support app to raise tickets from the site, attach photos straight from your camera, and get a push the moment your request moves forward.
- Raise and track requests on the go
- Push notifications on every update
- Attach site photos from your camera
01 Welcome
Answers before you ask
Everything worth knowing about raising and tracking a service request with Waei.
Something not covered here?
Talk to an engineer · +91 9894518648Something at your site needs attention?
Raise it now and we will take it from there — logged, assigned to a named engineer, and tracked until it is resolved.
First response within 2 hours · Mon–Sat, 9 AM – 7 PM