Your Security System. Always Protected.
Waei Enterprise Annual Maintenance Contracts keep your CCTV, access control and security infrastructure running at peak performance — with preventive visits, priority support and zero surprise bills.
Get a Complimentary 1-Year AMC with Every New Installation
When you install a CCTV, access control or complete security system with Waei Enterprise, your first year of Premium AMC is on us. Same peace of mind, same priority support — zero extra cost.
- Quarterly preventive maintenance visits
- 24/7 priority helpdesk access
- Service labour on all repair visits
- Firmware updates & system health reports
A Security System Without AMC Is a Ticking Clock
You invested in security for protection. Without ongoing maintenance, that investment quietly erodes — until it fails when you need it most.
Silent Camera Failures
Most owners discover their CCTV is offline only when they need the footage. By then it's too late.
Surprise Repair Bills
Out-of-warranty repairs, emergency call-out charges and panic replacements can cost 3× a planned AMC.
Accelerated Wear
Dust, heat and humidity cut camera life in half when systems aren't cleaned and serviced regularly.
Why Smart Businesses Choose Waei AMC
More than a service contract — it's insurance, optimization and peace of mind in one package.
Zero Unexpected Costs
Lock in a fixed annual fee and say goodbye to surprise repair bills, emergency call-out charges and replacement costs.
priority support
AMC clients jump the queue. Get round-the-clock helpdesk access and on-site response within hours — not days.
Preventive Maintenance
Scheduled inspections catch issues before they become downtime. We clean, calibrate and test every component.
Free Service Labour
All repair & service labour is covered — you only pay for replacement hardware if a part needs swapping out.
Firmware & Updates
Keep cameras, NVRs and access controllers secure and fast with the latest firmware and feature updates.
Guaranteed Uptime
Our SLA guarantees your surveillance never goes dark. If it does, our team is on-site fast to make it right.
Extended Equipment Life
Regular maintenance can double the usable life of your cameras and DVRs — protecting your original investment.
Compliance-Ready Records
Service logs, inspection reports and health certificates — everything you need for audits and insurance.
Exactly What You Get & Don't
Full transparency, no asterisks. Our AMC is Non-Comprehensive — all service & labour is covered, while replacement hardware and spare parts are billed separately at fair, transparent rates.
Included in AMC
Comprehensive coverage for complete peace of mind
- Quarterly preventive maintenance visits
- Camera cleaning, focus & angle adjustment
- DVR/NVR health checks & disk diagnostics
- Firmware updates & security patches
- Network & PoE switch inspection
- Access controller & biometric calibration
- Cable & connector integrity checks
- System backup & configuration snapshots
- Service labour for all repair visits
- Remote monitoring & diagnostics
- Priority helpdesk (phone / WhatsApp / email)
- Detailed service reports after every visit
Not Covered
These are handled separately
- Replacement hardware & spare parts (cameras, NVR/DVR, HDD, PSU, cables)
- Consumables (batteries, memory cards, surge protectors)
- Physical damage caused by accidents or vandalism
- Acts of God (lightning, flood, fire)
- Third-party modifications without written approval
AMC Activation in 5 Simple Steps
From first contact to full coverage - a seamless onboarding experience.
Contacting Us
Reach out via phone, WhatsApp, or our website. Share your existing system details or request a new installation consultation.
Site Visit & Documentation
Our engineers visit your premises, assess the existing infrastructure, and document every camera, cable, and controller for a complete asset register.
AMC Activation
Your Non-Comprehensive AMC is activated — for new installations, the first year is complimentary. All paperwork is handled end-to-end.
Scheduled Preventive Visits
We return on a fixed quarterly schedule for cleaning, checks and firmware updates - you never have to chase, we remind you in advance.
On-Demand Support
Any issue, any time - our priority helpdesk connects you to a real engineer in minutes, with on-site visits if remote troubleshooting doesn't resolve it.
Your AMC Questions, Answered
Protect Your System. Claim Your Free AMC.
Every new installation by Waei Enterprise includes a complimentary 1-year Premium AMC. Already have a system? We cover that too — free site audit included.